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Frequently Asked Questions

Frequently Asked Questions

All of our apartment homes feature a thoughtfully designed two-bedroom, one-bathroom floor plan. Residents can choose between a first-floor or second-floor home to best fit their lifestyle.

Our apartment homes do not include private yards. However, our community offers beautifully maintained grounds with inviting outdoor amenities for residents to enjoy.

We offer agent-guided tours (Monday through Friday) from 9am-5pm. Schedule your tour online or contact our office to reserve your visit.

Applying is easy! Start by visiting our Floor Plans page and selecting a layout you love. Then, choose an available apartment home to apply online or in person through the leasing office. Our team is here to guide you through each step and ensure a smooth application process.

Applicants must provide proof of income, such as tax returns, three months of bank statements, pay stubs, or check stubs

Applicants must demonstrate a minimum gross monthly income of 2.7 times the monthly rent.

No. Subleasing is not permitted.

All residents are required to maintain renter's insurance with a minimum liability coverage of $250,000 throughout the lease term.

Residents will receive a renewal notice 90-days in advance. Residents can access the resident portal to review renewal options, make their selection, and sign lease documents electronically.

Yes. Our community offers affordable housing for residents.

Our community charges a $75 nonrefundable application fee, a $150 administrative fee, and a deposit ranging from one full month's rent to 2x the monthly rent.

Yes. There are services available to help make the moving process easier, and we are always here to direct residents in the right direction.

To break your lease, we require a 60-day notice and a lease-break fee that is equal to 2 months' rent and repayment of any move-in concession (if one was applied).

Residents are required to provide a 60-day written notice.

Residents must submit a 60-day written notice to vacate and provide a forwarding address before move-out. Residents will receive a notice to vacate acknowledgement that will include important information regarding final payments, cleaning, key return, etc.

Security deposit refunds are processed within 30 days after move-out, in accordance with your lease and state guidelines.

Security deposits begin at 1 month's rent and will vary based on screening results.

Water, sewer, and trash are billed separately. Electric, cable, and internet are set up and paid directly through your chosen providers.

Residents may choose their preferred internet service provider. Options include providers such as Xfinity.

All rent payments are made online through the BILT Rewards portal. Residents can make one-time payments or set up recurring payments for added convenience using a debit card, credit card, or checking account. We also offer flexible payment options through FLEX, allowing eligible residents to split rent payments into smaller installments. Residents must apply directly through FLEX, and participation is subject to FLEX approval.

Additional fees include an $8 pest control fee, a $30 valet trash fee, and a $5 billing fee.

"Complimentary parking is available for residents. Spaces are not assigned and are offered on a first-come, first-served basis."

Parking at Westwood Glen is complimentary.

Guests are welcome to visit; however, stays exceeding three consecutive days require prior written approval and may not exceed six total days within a calendar month.

We do not offer EV charging stations on-site at this time.

Yes. We are a pet-friendly community.

We welcome up to two pets per home. A one-time pet fee of $300 for the first pet, and $200 for the second pet applies, along with monthly pet rent of $25 per pet.

Breed and weight restrictions apply. For additional details on our pet policy, please contact our office.

Our community offers multiple dog stations.

Our community offers an on-site laundry facility, a playground, grilling area, and a swimming pool.

Our thoughtfully designed apartment homes offer full-size refrigerators, ovens, and dishwashers. Additional features include spacious walk-in and linen closets. Select apartment homes offer in-home washers and dryers.

Select homes feature an in-unit washer and dryer. Our community includes a separate laundry facility.

Our community does not offer bike storage.

Yes. All homes are fully-wired for immediate internet service activation.

For your convenience, packages may be delivered directly to your home or to the Amazon Hub.

No, we do not currently offer virtual tours. We invite you to explore our community through either an in-person guided tour

No. Furnished homes are not available.

Our community offers easy access to shopping, dining, and entertainment. This prime location combines accessibility, entertainment, and everyday conveniences all within close reach. For additional local highlights, please visit: https://www.westwoodglen.com/mapsanddirections

Plus, with easy access to major roadways, public transportation, and just a short drive to Hartsfield-Jackson Atlanta International Airport, getting around the city is quick and convenient. For additional local highlights, please visit: https://www.westwoodglen.com/mapsanddirections

Elementary School: Randolph Elementary School (or nearby options such as L.P. Miles Elementary School).

Creating a sense of community is important to our team! We host regular resident events to enhance the community experience.

Yes. Quiet hours are observed daily in accordance with local noise ordinances.

During business hours, noise concerns can be reported to the leasing office by phone or email. After hours, reports can be directed to our courtesy officer.

Westwood Glen is a non-smoking community.

Maintenance requests can be submitted online through the resident portal. To report maintenance emergencies, call the leasing office. 24-hour emergency maintenance is on-call to assist you.

Emergency issues—such as flooding, loss of AC in extreme heat, electrical hazards, or anything affecting safety—are handled immediately, 24/7. Urgent but non-emergency concerns (like appliances not working properly) are prioritized as soon as a technician is available. Standard work orders are typically addressed within 24–48 hours, depending on the order in which requests are received.

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Our team is always ready to answer your questions.